If the products are directly deliverable, we can ship the products directly to you from our warehouse. If the products are not in stock, the products will be produced for you and we have a delivery time of up to 3 weeks.

Are you not at home to receive the package, or do you give your purchase as a gift? Then you can choose to have the order delivered to a different address than the billing address. You can indicate this in the checkout page.

How many days it takes before the parcel is with you, depends on the destination. Below you can find a list with an overview per country. However, the duration of shipping may vary by a number of days.

Albania 3-4 business days	Ireland 3-4 business days	Ukraine 4-8 business days
Andorra 3-4 business days	Island 6 business days	Austria 2 business days
Armenia 4-8 business days	Italia 2-3 business days	Poland 2-3 business days
Azerbaijan 4-6 business days	Kazakhstan 4-7 business days	Portugal 2-3 business days
Belgium 1 business days	Croatia 4-5 business days	Romania 3-4 business days
Bosnia – Herzegovina 4-8 business days	Latvia 3-4 business days	Russia 5-9 business days
Bulgaria 4 business days	Liechtenstein 3-4 business days	San Marino 2-3 business days
Denmark 2 business days	Lithuania 3-4 business days	Serbia 6 business days
Deutschland 1-2 business days	Luxemburg 1 business day	Slovenia 2-3 business days
Estonia 3-4 business days	Macedonia 4-5 business days	Slovakia 2-3 business days
Finland 2-5 business days	Malta 2 business days	Spain 2-3 business days
France 2-3 business days	Moldavia 4-8 business days	Czech Republic 2-3 business days
Georgia 4-8 business days	Monaco 2-3 business days	Turkey 4-5 business days
Greece 6 business days	Montenegro 5-6 business days	Sweden 2-4 business days
Great Britain 2-3 business days	Nederland 1 business day	Switzerland 2-3 business days
Hungary 2-3 business days	Norway 2-5 business days

At Dena Textile Productions it is possible to order from 1 piece. With the exception of two products: all clips are supplied per bag of 10 pieces and all napkins (50x50cm) are supplied per 5 pieces. All other products can be ordered from 1 piece.

That is certainly possible. You can indicate this when ordering your product(s).

With us, you can not try the products, if you know the sizes (and if you order a high table cover, the base of the table), the cover would in all probability fit. So there is no need to fit your covers first.

In case you have ordered one or more items, but have not received these items, please contact us, we will be happy to help you. You can mail us at: [email protected] or you can call +31 (0) 318 588 596.

At CHEFFIX you can pay in 9 different ways:

Sofort

Bancontact

Credit Cards

iDeal

Paypal

ING Homepay

Check/ Money Order

Giropay

EPS

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire,or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us Cheffix, Nudepark 142, 6702DX, Wageningen, [email protected], +31 (0)318 588 596 of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Download the return form here.

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Yes you can! With the order confirmation email you will receive a track and trace number from us. Through this number you can follow your order.

If your item is out of stock, we will produce the product for you. The delivery time for this is up to 3 weeks. You will receive a message with a track & trace code when we ship the goods.

Certainly you can. You can indicate this when ordering your product(s).

Are you not at home to receive your order and is delivery to the neighbors also not possible? DPD then delivers your parcel after the first delivery attempt to the nearest Pickup parcel shop. With over 850 Pickup parcel shops, there is always one near you. The non-home message left for you by the driver tells you where to pick up your parcel.

First of all, you can check whether your question can already be found among the frequently asked questions. Is the question not there? Then you can e-mail Cheffix to: [email protected] or call +31 (0) 318 588 596. We are happy to answer your questions.

Sorry to hear that there is something you are dissatisfied with. We would like to resolve your complaint. You can send an e-mail to: [email protected] or you can reach us by phone on +31 (0) 318 588 596.

We are open from Monday to Friday from 8:30 am to 5:00 pm (CET).

Within the webshop of Cheffix you can easily create an account. You can do this while ordering our products. Simply enter your details on the checkout page and choose an e-mail address and password.

You can also create an account without ordering anything. You can do that to go to "home", then click on the "puppet" at the top and finally click on "create account". To create an account, choose an email address and password.

You can login within the website by first going to "home". Then you can find a "puppet" on the top right of your screen, which you have to click on. You can login by filling in your email address with your password.

If you want to change your password, you can do so in the following way. You can click on the "puppet", then to "my account" and to "change password".

You can change this within your account. You can also indicate whether or not, you want to subscribe to the Cheffix newsletter when creating an account.